Try our free 14-day Premium trials

Activate your free 14-day Premium trial

Unlock the full power of Delighted CX and Delighted Surveys with a no-risk free trial.

The trial is open to Current and Prospective customers alike! Start exploring in seconds — and Contact us if you wish to talk things through!

A pop-up notification will guide you — or access the trial by going to your account and clicking the bright blue Premium trial button. (We don't want you to miss out!)

Place 500 responses and every Premium feature at your fingertips for a fortnight!

	Features	Description
1	500 responses	Collect 500 responses from as many CX projects and general Surveys as you wish to create — or consolidate your responses into a single NPS, CES, CSAT, or other project
2	10 Users	Invite 10 additional members of your team to participate and experience the results as they roll in. You can even set up users to run their own studies under the trial
3	Unlimited projects	Create as many new projects as you’d like. Trial one survey or trial a dozen. Learn which CX projects or Surveys work best for your org
4	Additional questions	Add up to 10 Additional questions to each CX project and deepen your understanding of why people feel the way they do!
5	Premium integrations	Enable our complete family of Premium integrations: CX integrations include Salesforce, Hubspot, Segment, Gladly, G2, Shopify, and many, many more Surveys integrations include Google Sheets, Shopify, Slack, Webhooks, and Zapier with more on the way
6	Send from your domain	Send emails from your own domain and give that special brand assurance to your CX projects — which can help drive up response rates
7	Testimonials	Engage our testimonial system which will help you 1) request permission to share feedback and 2) create a Javascript snippet to embed the feedback on your website
8	Translations	Build custom translations to localize your CX questions and choice options
9	Smart Trends	Parse through your CX projects' open-ended feedback with our AI-driven Smart Trends engine — which suggests relevant keyword themes for you to keep an eye on
10	Data Retention Policy	Delete responses automatically and/or anonymize your data outside of a specific time window

Start quickly with our Surveys and CX Getting Started videos!

→ See why Delighted Surveys the finest general survey solution out there!

→ See why Delighted CX is your best solution for your evergreen NPS, CSAT, 5-star and similar survey campaigns. (Key change to the video: The "Survey people' button is now "Edit and Send")

Quickly now! You don't want to lose any time collecting your 500 responses!

Starting your trial

To start your free on-demand trial:

1: Click on the blue "Trial premium for free!" tag → as seen in the top banner
2: Select the “Start free trial” button → as seen in the middle column of the pricing table
3: Enter your card number → (which allows us to generate your Account details)
4: Click "Start 14-day trial" → and begin!

Canceling your trial

To cancel your free on-demand trial:

1: Click "Account" → "Plans and billing"
2: Select the “Cancel trial” button → found in the “Your current plan” tile
3: Even after you cancel, you'll be able to use the Premium Trial features until your 14 days runs out. Essentially, a countdown starts — as seen in this image.; Notice that your price changes back to your former plan (ex. $0 for this Free plan customer) so you're safe from any unexpected charges

What can happen after your trial ends?

Three paths can follow your 14-day trial period:

1	Cancel your free trial	If you cancel, we’ll put you back on your pretrial plan. (Notice the price reverts back, as seen in #3 above)
2	Don't cancel your free trial	If you haven’t canceled or selected a different plan, we’ll upgrade you to the $249/mo plan, prorating unused time from your pretrial plan. If this isn't your intent, select another plan. Notify us of any concerns. We'll sort it out!
3	Upgrade or Downgrade	Upgrade or downgrade by simply selecting a different plan! Visit our Plans and Billing FAQs article to learn more

Answers to your pretrial questions

When someone says free, our radar goes up, and so does yours. (And dare we mention the fine print? Sure, why not! Review questions 5, 6, and 7 specifically.)

These questions will help you confidently get the most out of the next two weeks. We think you'll find great value in our Premium CX projects and Surveys templates and questionnaires.

Is the on-demand trial available for all plans — including CX projects and Surveys?
Are there any limitations during the trial period?
Can I cancel the trial before it ends?
Can I upgrade my plan during the trial?
What happens if I don't cancel my free trial?
How will I be notified about the trial status and expiration date?
What if I am mistakenly charged at the end of my trial?
Can I do multiple trials?

1. Is the on-demand trial available for all plans — including CX projects and Surveys?

Yes!

Free, Starter, Basic, you name it. You can start your 14-day trial immediately!

And while the Premium features showcased in this trial are CX-focused, use your responses to fully test our Surveys product — we'd be Delighted if you did!

2. Are there any limitations during the trial period?

No.

Explore all of Delighted’s Premium features, invite colleagues to collaborate, and collect 500 responses on us!

Visit our Integrations & Automation section and discover which of the tools you already use may be a great fit for your trial!

3. Can I cancel the trial before it ends?

Yes, cancel your trial at any time.

You’ll still be able to access all of the Premium trial features through the 14-day period. We’ll transition you back to your pretrial plan at the end of the trial period.

In this example, a Free customer started the Premium Trial — and then cancelled. Notice that the Premium light stays on for the full 14 days, but the pricing has already reverted back to "Free" so this customer doesn't experience any unwanted charges.

IMPORTANT NOTE: If you haven’t canceled your trial or selected a different plan, we’ll automatically upgrade you to the $249/mo plan, prorating any unused time on your pretrial plan. If this is not your intent, simply select another plan and notify us of any concerns you may have. We'll get it sorted it out!

4. Can I upgrade my plan during the trial?

Certainly!

Upgrading means that you can invite even more users and collect additional responses beyond the 500 available in the trial!

Albeit, any changes that you make to your plan will occur after the trial period ends. If you wish to end your trial and upgrade immediately, send a note to our Customer Concierge team and we’ll lend a hand!

5. What happens if I don't cancel my free trial?

If you haven’t canceled your trial or selected a different plan, we’ll automatically upgrade you to the $249/mo plan, prorating any unused time on your pretrial plan. If this is not your intent, simply select another plan and notify us of any concerns you may have. We'll get it sorted it out!

6. How will I be notified about the trial status and expiration date?

When you start a trial:

We’ll send you an email immediately with details of your trial program
And, a Beacon message will appear asking if you have any questions
We’ll also send you another email notice a week before your trial ends!

Furthermore, at the top of your Delighted dashboard, we’ll display how many days are left in your trial experience.

You can also view the exact date your trial ends by visiting the " Account" → "Plans and Billing" page.

7. What if I am mistakenly charged at the end of my trial?

Heaven forbid this should ever happen! You should never be charged for a trial!

If you have concerns or think that we messed up, send a note to hello@delighted.com and we’ll get things sorted out!

8. Can I do multiple trials?

You’re eligible for one on-demand trial per year.